Show team members how they are doing in the areas most important to your business as well as pointers on how to step up to the next level. Increasing communication within your team improves engagement, which means better customer interactions and lower employee turnover.
Gallup reports that employees receiving regular feedback from supervisors are almost three times more engaged that those with supervisors that don’t provide regular feedback. Add to that the Korn Ferry statistic that retail turnover was an incredible 60% before COVID-19, and even higher (76%) for part time employees.
Some managers aren’t comfortable with confrontation and may avoid being direct when there is a problem. Other supervisors tend to manage by exception, telling team members when there is a problem but not providing positive feedback. Managers also have a lot going on and they may work different shifts than some of their team. All these factors make it hard to provide that consistent feedback that helps employees perform at their potential.
The Employee Scorecard module automatically publishes detailed performance metrics to team members and managers, and it promotes two-way communication and feedback. Ensuring consistent and objective feedback removes uncertainty for team members and increases engagement.
The Employee Scorecard is integrated with all other modules, automatically generating scores from the Incident, Store Inspection, Scheduling, and Task modules. One or more scores are generated in each of these areas for every shift worked. Businesses can also weight each measure based on its importance to the company, so employees can see how they score in each area as well as an aggregate score per shift and an average score over time.
Dashboards display scores for employees and locations over time, allowing managers to see trends, identify issues, and understand relative differences.
When viewing a score, team members and managers can put in a note to one another or request or make an adjustment as appropriate. Based on company parameters, the system will also automatically flag exceptions for managers to ensure they are communicating. If configured, the system will also provide “early warning” coaching for employees when performance in an area is starting to slip.
MySmartClerk provides many features and tools to help your convenience store(s) run more efficiently. Features such as Incident Management, Store Inspections, Scheduling, and Employee Scorecarding can be implemented together or individually. The best way to learn more about the product and the best way it might be implemented for your stores is to speak with one of our representatives about what you are looking for and how we can help.. Click the button today to schedule a conversation with a product expert.
