Check out the videos below to learn about MySmartClerk. The first video provides an overview of how MySmartClerk helps employees communicate better and increases efficiency. It includes a list of the major modules/features in the product. Below that video are introductory videos to each of the major MySmartClerk modules. With the exception of Scorecards, which uses information from the other modules, each of these can be used individually. For a more customized demonstration and for more information on the product, schedule a demo using the button above.
Describes MySmartClerk at a high level, including a list of the major modules available. MySmartClerk is a set of tools for retail employees that improve communication and efficiency. Tools include Inspections, to identify issues that need to be addressed, Incidents to manage unexpected events, Tasks to assign recurring and adhoc items, Scheduling for building work schedules and tracking time, and Scorecards to show employees how they are doing and keep them engaged.
Introduction to Store Inspections which helps a store maintain its brand standards, providing a mobile tool for employees to inspect stores and reminders on their dashboard to take action. Team members walk through the store checking cleanliness, stock levels, and other key items you identify. Each area is rated and if issues are found, pictures can be taken. Issues found during inspections show up on team member dashboards to ensure they are addressed and the “score” of each inspection is saved so that they can be compared across stores and shifts and trends over time can be identified.
Introduction to Incidents that provides team members with a consistent workflow and tool for managing issues that come up in a store. When an incident occurs, a team member enters the information in a screen on their computer or mobile device. The type of incident determines the priority, expected resolve date, who is notified, as well as who the incident is first assigned to. If not resolved in a timely manner, additional notifications can occur and incidents can be escalated to other team members. Open incidents show up on the store manager’s dashboard as well as the dashboard to whom they are assigned.
Introduction to Task Management, which is the MySmartClerk module for handling recurring and adhoc tasks to team members. Managers define the routine tasks that need to be performed, how frequently they should occur and other key details. The system keeps track of when each task was last performed and it assigns tasks to employees when they clock in for a shift. Managers can also add one-off tasks to the list and fine tune the priority of upcoming tasks.
Introduction to Scheduling which provides tools for building work schedules, tracking time, and allowing employees to trade shifts when needed. Schedules can be built from scratch or copied from prior weeks. Time is tracked via clock ins and outs, and the module provides reporting, including budgeted to actual hours and overtime. The system automatically shows who is available when trying to fill a shift and it includes a text based tool for employees to trade shifts.
Introductory video for Scorecards, which is MySmartClerk’s tool for tracking employee performance and coaching. This module provides a tool for providing feedback consistently to employees and the details to make sure employees know where they stand and that they are appreciated. MySmartClerk’s other modules track key performance items (such as clock in times, over/short, and % of tasks completed) and uses these to calculate a grade for each shift was well as a running average over time. Managers and team members see the information and managers can make adjustments if appropriate. Scores are saved over time and can be used to compare shifts, locations, and see trending over time.
MySmartClerk provides many features and tools to help your convenience store(s) run more efficiently. Features such as Incident Management, Store Inspections, Scheduling, and Employee Scorecarding can be implemented together or individually. The best way to learn more about the product and the best way it might be implemented for your stores is to speak with one of our representatives about what you are looking for and how we can help.. Click the button today to schedule a conversation with a product expert.
